“On two occasions this year, I have had to contact your company for tree service. I would like to take this opportunity to thank you for your prompt, courteous, and professional response. Both times I was given an appointment time that was kept and I was given a rapid and reasonable estimate. Several crews were involved, and in each case, the crew chief was attentive and courteous. Thank you for your outstanding service and hope you will pass on to them my appreciation for their efforts.”